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We've folded our blog into our main web site! Don't worry, we're still around for all your Japanese street fashion needs - in fact, we're only growing! For all new information, please visit us at https://www.tokyorebel.com and click on the blog/news link.

Tuesday, June 29, 2010

Google Checkout woes

So, the Milky Planet series is basically sold out (we might have a couple of headbows) - it was our most successful series launch ever! Thanks to everyone who ordered!  And congrats to those who managed to click that "checkout" button first!  It turned out to be a big race.

However, there was one issue that came up three times, and that is the slowness of Google Checkout. As soon as we posted the series at 10PM, we had dozens of orders coming in within minutes (literally - this is not an exaggeration considering we sold the accessories separately). We had more page views today than we have ever had in a day, by about 400%! Our web site handled everything great from what we could tell - it never slowed down and it processed orders as fast as we expected it to.

However, a few of you wrote in to say that you were seeing weird messages saying things like we had "-1" quantities of the items you wanted to order (that's a negative 1).  When we went to check on that, we noticed a few items had been ordered twice - always through Google Checkout.  We discovered that Google Checkout was simply not keeping pace with the speed of orders coming through our site; there was a lag of about 10 minutes before Google sent payment information to our site.

We immediately turned off Google Checkout at that point, and we are going to keep it turned off.  If this is how it behaves during a rush, then we simply cannot accept it as a payment option going forward.

We've gone through and identified the affected duplicate orders, and we've kept the earlier orders (meaning those who went through the process first, whether or not it was through Google Checkout) while offering those who placed orders after these items had technically sold out a discount on the upcoming Fantastic Dolly series.  This is not an offer we would ever normally make, however these people had no way of knowing that their Milky Planet item was already sold out, and they're no doubt disappointed to find that their completed orders cannot be accepted.  So we felt obligated to do something for them.

Tomorrow we are going to go through and triple check all Milky Planet orders. (UPDATE: Already done.  Those three were the only ones that were a problem, so everyone else is safe.)  If you have not heard from us since receiving your order confirmation, then don't worry - your order did go through, regardless of payment method (but check your email!  We haven't heard back from all three of those affected).  We have already contacted those who placed orders after their items were technically sold out.

PayPal is still an accepted form of payment on our site, and obviously a straight credit card will always be the default option.  Just no Google Checkout any longer.

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Upcoming Order Schedule

The following is our approximate schedule for future orders we plan to place with our brands, subject to change at any time. If you are interested in special ordering an item, you can use this as a guide for when to order. We recommend ordering 1-2 weeks in advance. Please email us to start a special order.

  • PUTUMAYO - ordered, awaiting shipment
  • Innocent World - ordered, awaiting shipment
  • Listen Flavor - early March
  • Lumiebre - early-mid March
  • Yosuke USA - just arrived!
  • VICTORIAN MAIDEN - schedule varies, contact us

About this blog

This is the official blog of Tokyo Rebel, New York City's only Japanese street fashion store! We also ship worldwide. Specializing in gothic, Lolita, rock and punk styles, we carry real brands imported directly from Japan. Our brands include SEX POT ReVeNGe, Listen Flavor, PUTUMAYO, Innocent World, Novalar's, Lumiebre, Yosuke USA, ATELIER-PIERROT, Victorian maiden, Pullip, and more!

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