We've folded our blog into our main web site! Don't worry, we're still around for all your Japanese street fashion needs - in fact, we're only growing! For all new information, please visit us at https://www.tokyorebel.com and click on the blog/news link.

Wednesday, January 12, 2011

How we ship your items!

This will become a permanent section of our web site soon, but we wanted you all to see it here first!

Maybe you've never ordered from us before and you're wondering if we're going to send your stuff in a cheap plastic bag like some companies do, or if your items are going to be haphazardly tossed into a box by a faceless robot.  Nope!  Hopefully the following will make you feel comfortable ordering from us.

Here's Tara packing an order.

Hi Tara!

Your stuff's going to be packed by one of our shop staff and shipped directly from our store in New York, where all of our stock is kept.  All of our staff are trained to the same standards and we all provide the same level of service.

We start by carefully folding and fitting your item(s) to the size box we plan to use.  All dresses are initially packaged in garment bags or cellophane wrappers (depending on how the brand packaged it when shipping to us).

We try to include brand bags when possible, and we usually can with most brands and most orders.

Most orders will receive a hand-written thank you card.

We carefully box your item(s).  We use thick 200 weight boxes for larger items.  For smaller items, we use USPS-provided boxes to try to keep our shipping charges as low as possible.  A smaller package might look a little different, but we still take the same amount of care in packing it.  We never ship anything in a bag alone, and the only items we ship in envelopes are magazines.

Sometimes, we have additional free promotional items available, and we include these when we have them.  These are usually while supplies last, so if you know we have a cool freebie, order fast!

We'll print an invoice detailing your shipment, and then your box will be carefully sealed by hand.

We use the USPS's click-n-ship system to print shipping labels, which automatically checks that the address is correct so no mistakes are made.  (Excuse the blurring - that's a real label!)

No matter how many orders we have, we work on one package at a time.  It may take a little longer that way, but it's the only way to make absolutely sure packages don't get mixed up.  We don't even make the next box until we've sealed and labeled the one before.   Anyone remember this?

We shipped 18 total packages that day.  All packed one at a time.

The USPS does daily pickups from our store, so once the label is printed, your box will be in the USPS's hands at the next pickup.  We then generate a shipping confirmation email to let you know that your stuff is on its way, with a tracking number included.

99% of the packages we send are insured - we take responsibility ourselves for magazines and very small international shipments.  Insurance can add a bit of cost to the shipping charge, but it's worth it - only once in the past two years has a package ever gone missing on us, and we were able to refund that customer's purchase quickly.  We do believe that the USPS takes extra care with insured packages, because they don't want to pay claims they don't have to.  A word of advice: never ship any expensive item without insurance!

We hope this was informative for those of you who have never ordered from us before!  (^ _ ^)/~~


Upcoming Order Schedule

The following is our approximate schedule for future orders we plan to place with our brands, subject to change at any time. If you are interested in special ordering an item, you can use this as a guide for when to order. We recommend ordering 1-2 weeks in advance. Please email us to start a special order.

  • PUTUMAYO - ordered, awaiting shipment
  • Innocent World - ordered, awaiting shipment
  • Listen Flavor - early March
  • Lumiebre - early-mid March
  • Yosuke USA - just arrived!
  • VICTORIAN MAIDEN - schedule varies, contact us

About this blog

This is the official blog of Tokyo Rebel, New York City's only Japanese street fashion store! We also ship worldwide. Specializing in gothic, Lolita, rock and punk styles, we carry real brands imported directly from Japan. Our brands include SEX POT ReVeNGe, Listen Flavor, PUTUMAYO, Innocent World, Novalar's, Lumiebre, Yosuke USA, ATELIER-PIERROT, Victorian maiden, Pullip, and more!

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