We get a lot of questions about how our reserve process really works. With the recent changes Baby, the Stars Shine Bright has made to their own process (essentially, store reservations now get priority over their web site), we thought it'd be a good time both to go over a few of those changes and give you a little more behind the scenes info, so you can feel even more assured about how your orders are handled and why we do things the way we do. While BTSSB's changes prompted us to write this post, we'll talk a little about Innocent World and Victorian maiden too - these are the other brands we take reservations for. Every brand's a little different.
You can click on the link for each brand name if you haven't read the general reserve process for each yet, and would like to.
BABY, THE STARS SHINE BRIGHT
The reserve process we use for all of our brands was created with the brands' involvement - we're not going rogue and just doing things our own way. We've worked things out together in a way that works for both sides. This has often resulted in a process that's very safe, but occasionally slow - we never collect money for items we're not sure we can get, but getting order confirmations can sometimes take a really long time. Until now!
So first, we want you to know that BTSSB's new reserve system should actually be a big improvement for our reserve customers. Here's how:
- We can now send them reserve orders when items are first posted to their site. Of course, we still can't guarantee availability of every item, but early reserve orders can be sent as soon as they post series information - not when their web orders begin. (This used to be the time that everyone, including individual customers and stores, could begin ordering.) BTSSB will still decide who gets what, depending on demand.
- We'll be able to invoice you sooner. Previously we needed to wait for individual confirmation of orders, which often took a while. This was at BTSSB's request, so we're not holding money or making promises for items we may not be able to get. Now, they've told us to consider orders confirmed unless they specifically tell us they aren't - and that's something they've always done quickly. There will still be a short wait before we can confirm your order, but it will not be as long as it has been. We're going to initially set the time limit at 1 week after their web orders start, so your total wait will always be less than 2 weeks. Hopefully we can tighten that up further later on.